Information I Collect
The personal data I collect from you includes:
Questions, queries or feedback you leave, including your email address if you contact Katherine Fortnum Ceramics through or directly
Your email address when you sign up to my email newsletter
how you use my emails - for example whether you open them and which links you click on
your Internet Protocol (IP) address, and details of which version of web browser you used
The legal basis for processing this data is to perform a task in the public interest that is set out in law and is
To fulfil your order, you must provide me with certain information (which you provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
I use Google Analytics software to collect information about how you use katherinefortnumceramics.com I do this to help make sure the website is meeting the needs of its users and to help me make improvements, for example improving site search.
Google Analytics stores information about:
the pages you visit on katherinefortnumceramics.com
how long you spend on each katherinefortnumceramics.com page
how you got to the site
what you click on while you’re visiting the site
I do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are.
I also collect data in order to:
improve the site by monitoring how you use it
gather feedback to improve my services, for example my email alerts
to respond to any feedback you send to me, if you’ve asked me to
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
The data I collect WILL NOT be shared with anyone else aside from myself Katherine Fortnum
I will not:
sell or rent your data to third parties
share your data with third parties for marketing purposes
I will share your data if I am required to do so by law – for example, by court order, or to prevent fraud or other crime.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I will only retain your personal data for as long as:
it is needed for the purposes set out in this document
if I am the required by law
In general, this means that I will only hold your personal data for a minimum of 1 year and a maximum of 10 years.
Children’s privacy protection
My services are not designed for, or intentionally targeted at, children 13 years of age or younger without a supervising adult. I do not intentionally collect or maintain data about anyone under the age of 13.
Where your data is processed and stored
I run my computer to make sure that your data is as safe as possible at any stage, both while it’s processed and when it’s stored.
How I protect your data and keep it secure
I am committed to doing all that I can to keep your data secure. I have set up systems to prevent unauthorised access or disclosure of your data.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
If you have any of these requests, get in contact with myself, Katherine Fortnum.
Links to other websites
katherinefortnumceramics.com contains links to other websites.
Following a link to another website
Following a link to katherinefortnumceramics.com from another website
Changes to this policy
If these changes affect how your personal data is processed, I will take reasonable steps to let you know.
Alternately, you may mail me at: Katherine Fortnum, Katherine Fortnum Ceramics, 15 Knoll Street, Market Harborough, Leicestershire, LE16 9QR, United Kingdom